Drawing on over decade’s experience delivering online technical support of large enterprise products, we help software companies design the best solutions for their needs. Our engineers have handled all product’s technical support incidents including those related to product integration, product enhancement, database service and network connectivity. Companies we have served include DB Schenker, T-Mobile, Apple (Financial Services), Coca-Cola, BMW, AOK, Lufthansa, E.ON, Gas de France and IKEA.
Outsourced technical support engineers at IronNexus are degree qualified in Computer Science or Information Technology Management with a minimum three years of experience in a 3rd and 2nd line technical customer support environment. They are fluent in English, experienced in both Microsoft and Linux server products and technologies in an Enterprise environment, as well as have strong knowledge of programming languages and deep understanding of development processes.
Our company offers technical support services related to:
Superior levels of availability of technical support engineers around the clock, alongside the high technical expertise and guaranteed top performance.
Custom-tailored and launched to serve the needs of existing customers over a decade ago, our outsourced Technical Support has gained successful experience we can apply to your specific requirements either as a stand-alone service or as an addition your Dedicated Development Team at our development center.
Technical Support is able to receive assistance from our development center at any time. They can consult and seek advice from over 300 developers, testers and domain specialists working on site and promptly close tickets and improve your customer satisfaction.
We offer predictable budgeting according to the monthly rate of support engineers. You pay a fixed transparent fee without any hidden or unexpected costs. Redundant resources are shared across multiple clients. This way your costs are optimized and allow you to invest more into quality of the resources.
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